Returns & Refunds policy

1. All Sales Are Final

Due to the perishable and small-batch nature of my products, all sales made at farmers markets are final. I do not and cannot accept physical returns of products once they have left my market booth.

2. Exceptions and Quality Concerns

Your satisfaction is my top priority. If you experience an issue with the quality, freshness or safety of your purchase, please let me know.

• Reporting window: Contact me within 48 hours of your purchase.

• Proof of issue: Please email me a brief description and a photo of the product issue.

• Resolution: At my discretion, I will offer a replacement product at the next market or issue a store credit.

3. Refunds for Approved Issues

If a monetary refund is approved due to a verified product defect, it will be processed based on your original digital payment method:

• Credit Card (Square): Refunds will be issued back to the original card. Processing times vary by bank but typically take 2–7 business days.

• Zelle Payments: Because Zelle transactions cannot be automatically reversed online, approved refunds for Zelle payments will be issued as store credit to be used at a future market date, or sent back via Zelle to your verified mobile number or email address within 48 hours of approval.

4. Contact Me

If you have any questions or need to report an issue with your purchase, please contact me at chef@cawood.food.